FAQ

Adding and withdrawing funds

Adding funds to your wallet is not mandatory because you can always buy cryptocurrencies with your debit or credit card.

However, please note that you can only buy up to €500 per week with a card (or USDC, depending on the country you are in).

If you have funds in your wallet, you can make purchases instantly, whenever you need, above the €500/USDC per week cap on card transactions.

You can add funds to your wallet provided that you are in one of these countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

To add funds to your wallet, you need to make a transfer from your bank account, adding the telephone number that you used to make your Criptan account, so that we can identify you as a user.

Go to the wallet and find the “Add or withdraw funds” page. In the “Earn” tab you will find the information needed to make a transfer.

It is important to read the sections titled “Important considerations” and “Availability of the amount sent” before making a transfer.

The time it will take to receive your funds will depend on a few different factors:

  • Normal bank transfers can take 24-48 business hours, depending on your bank.
  • Instant bank transfers initiated on business days between 9:00 AM and 6:00 PM will be available within 2 hours.
  • Instant bank transfers initiated on non-working days or outside of business hours will be available the following day.
  • International transfers, depending on your bank account, can take between 5 and 7 days.

Please note that if you forget to add your telephone number in the transfer request, it is possible that we will not be able to identify you as the recipient of the funds.

There is no minimum and no maximum amount of euros (€) that you can deposit in your wallet.

You can withdraw your funds from Criptan at any time you want. The first time you withdraw funds you will need to send us a certificate of ownership of your account or, in its absence, a bank statement showing your full name and full IBAN number. That way we can verify that we will send the funds to your account.

You will only have to complete this process once. After, we will add your account number to your profile and we will always deposit funds into that account.

Go to your Wallet in the Criptan app. In the lower part of the page you will see “Your Balance.” Select “Add or withdraw funds.” Go to the “Withdraw” tab, indicate the amount you want to withdraw and click “Withdraw funds.” Your funds will appear in your account within 3 business days.

The first time that you make a withdrawal you will have to send us a certificate of ownership of the bank account or a transfer receipt showing your full name and IBAN.

We do not charge any fees to make a deposit or withdrawal.

If you live outside of the European Union, in order to withdraw your USDC you must invest it in the cryptocurrency of your choice and send it to your external wallet on Criptan.

Clicking to the “My account” section in the upper right-hand corner of your Criptan app, you can go to “My transactions” where you can view all of your transactions sorted by type of operation.