FAQs
Registration and Identity verification
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You can create an account through the Criptan App, which you can securely download from both the Playstore and Appstore. Once downloaded, you will need to create an account by entering your email and password. If you have a Criptan Friends code, this is the time to add it in the corresponding field.
The next step in validating an account is to select the country of residence, nationality, and the country of origin of the funds to be deposited. Additionally, there will be an option to check if you want a business account with this email.
Upon continuing, you will need to enter your mobile phone number. It must be a valid phone number, as it is used for both registration and operation validation.
Once your phone is validated with the SMS code received, you will need to add your name and date of birth. Your data must match the identification document. Afterward, you will need to fill out the form indicating your employment status, range of annual gross income, currency, job sector, and the source of funds you will be using in Criptan. Finally, you will need to answer YES/NO to questions about being a politically exposed person, a family member or associate of a politically exposed person, and whether you intend to transfer crypto assets to third parties.
To complete the KYC (Know Your Customer) process, you will need to have your identification document ready. First, you will need to accept camera permissions. Secondly, you must select the issuing country of the document used for verification. Then, you will need to choose the document type, which can be either a national identification (DNI/NIE with photo/ID) or a passport. After taking photos of the document, the next step is to complete a video selfie. Simply follow the instructions and make two circles with your head. Once completed, press stop and confirm by selecting ‘Yes, upload.’ Finally, once you receive confirmation with the green checkmark, you can close the tab by selecting the ‘X’ in the top left corner.
Verification usually takes a few minutes, but in some cases, it may take a few hours.
To open a business account in Criptan, you have two options:
Once you have created the account, when selecting the country of residence and nationality, at the bottom of the screen, there is a box to request a business account. Once you complete the identity verification, we will send you an email with the necessary documentation for registration.
You can also contact the support team to request the change from your personal account to a business account through the app or by emailing atencion@criptan.com.
