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    FAQs - Adding and withdrawing funds

    Frequently Asked Questions about sending and receiving funds on Criptan. If your question is not listed, please contact our support team directly.

    Euros

    How do I deposit Euros?


    To make a bank transfer, go to your Criptan app, in the "Accounts" section, and select "Add funds" → € → Deposit. After clicking to read the conditions, Criptan's IBAN for the deposit will appear on the screen, along with instructions for the Reference, in which you must add your registered phone number, including the international prefix.

    Within 24 to 48 business hours (depending on the issuing bank), you'll have your funds in your Criptan account, and we'll notify you via email and the app.

    If you make an immediate transfer, for faster processing, send an email to atencion@criptan.com once completed.

    How do I link an IBAN for withdrawals?

    To link your IBAN to your user account and be able to withdraw € to it, you need to send us an email to atencion@criptan.com from your registered email, along with a proof of account ownership showing your full name and IBAN.

    How do I withdraw Euros via SEPA transfer?

    To withdraw €, you have two options:

    1. From the "Accounts" section, select the "More" button, then choose "Withdraw funds" and enter the withdrawal amount. You'll have the option to select the IBAN to withdraw to if you have multiple.

    2. You can also do it directly from "Accounts" → € → "Withdraw". The withdrawal time is between 24 and 72 business hours.

    Cryptocurrencies

    How do I deposit cryptocurrencies?

    From the "Accounts" section, you can select "Add funds" and choose the cryptocurrency you want (where you can copy, scan, or share the wallet address to receive the funds). Alternatively, you can directly go to the cryptocurrency you want to deposit and select "Receive" to access the same options.

    Remember to use the main network of each cryptocurrency:

    - BTC: Bitcoin main network
    - ETH: Ethereum network
    - USDC: Ethereum network
    - LTC: Litecoin main network

    How do I withdraw cryptocurrencies?

    To withdraw your cryptocurrencies, you have two options:

    - From the "Accounts" section, select "More," then choose "Withdraw funds." At the top, you can select the cryptocurrency to withdraw, enter the amount to send, and the destination wallet address, or scan it. Once confirmed, you'll need to validate it with a security code (SMS or 2FA, depending on your configuration).

    - You can also do it directly from "Accounts" → select the cryptocurrency to withdraw → "Send."The execution time of a cryptocurrency withdrawal can vary depending on the transaction volume on the blockchain. Typically, it takes a maximum of 2-3 hours.
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