Complaints Policy of Criptan Trade, S.L.
At Criptan, we are committed to providing a transparent and high-quality service.
If at any time you are not satisfied with any of our services, you may file a complaint, and we will handle it with diligence, impartiality, and within the timeframes established by the applicable regulations.
How can you file a complaint?
You can send us your complaint through any of the following channels:
- Email: [email protected]
- Postal mail: Calle María de Molina, 39, 3rd floor, 28006 Madrid
In both cases, you must use the attached form and include all the relevant information indicated in it.
What happens next?
- We acknowledge receipt of your complaint within a maximum of 10 business days.
- We will analyze the facts and provide you with a reasoned response within a maximum of 2 months.
If you are not satisfied with the resolution, you may contact the Spanish Securities Market Commission (CNMV) or other alternative dispute resolution entities.
Commitment to Continuous Improvement
At Criptan, we are committed to delivering a transparent and high-quality service.
La inversión en criptoactivos no está totalmente regulada, puede no ser adecuada para inversores minoristas debido a su alta volatilidad y existe riesgo de perder la totalidad de los importes invertidos.
CRIPTAN TRADE S.L. cuenta con la licencia de Proveedor de Servicios de Criptoactivos (CASP) otorgada por la CNMV bajo el Reglamento MiCA (UE 2023/1114) para custodia, canje y transferencia de criptoactivos y con la licencia de entidad de pago del Banco de España para servicios con fichas de dinero electrónico (EMT). Ninguna de estas licencias constituye una recomendación de inversión ni elimina los riesgos de invertir en criptoactivos.