General Terms and Conditions

General Terms and Conditions of Contract and Use

IMPORTANT NOTICE. Criptan fights tirelessly against criminal activities in the cryptoassets sector and actively collaborates with the competent authorities in order to promote a secure environment for its users.

Crypto-asset transactions are NOT reversible, so if you send your crypto-assets to the wrong address, CRIPTAN cannot recover them (as it happens with the rest of applications that allow the buying, selling and exchange of crypto-assets). We recommend extreme caution when sending cryptoassets. It is the user’s responsibility to know the recipient of their shipments. From Criptan we actively advise you to VERIFY to whom you send money and how you do it. Before trusting, make sure that the recipient of the funds does not carry out activities typified as a crime, especially with individuals who have contacted you through social networks or suspicious emails or websites.

This document regulates the contracting conditions of the different services offered through the CRIPTAN web and mobile application (hereinafter, jointly the “Platforms“).

Please read these terms and conditions (hereinafter referred to as the “Terms and Conditions”) carefully.“) before making any purchase or using any service. In this regard, you agree to be bound by these Terms and Conditions and you must not purchase any services on the Platforms unless you agree to all of the Terms and Conditions and the applicable Terms of Use.

The language in which the contracting procedure shall be carried out and in which these Conditions of Contract shall be formalized shall be, unless otherwise indicated, Spanish.

Identification
In compliance with the duty of information contained in Article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the following data of the owner are reflected below:

– Name: CRIPTAN TRADE S.L. (“CRIPTAN“)
– TAX ID: B98992738
– Registered office: C/ Almirante Cadarso 26 46005 – (Valencia)
– E-mail: [email protected]
– Registration Data: Commercial Registry of Valencia, Volume 10523, Book 7804, Folio 110, Section 8, Page V-182811.

Object
The purpose of this document is to establish the conditions that will regulate the contracting, by the registered users (hereinafter, the “Users“of any of the services offered through the Platforms.

Any matter not expressly provided for in these Terms and Conditions shall be understood to be reserved to CRIPTAN, without prejudice to the application of the provisions of the regulations in force.

Likewise, CRIPTAN reserves the right to carry out modifications and/or updates to the Contracting Conditions, of which the User will be previously informed, for acceptance or rejection in the event that they are substantial. In the event that a User wishes to reject the new conditions, he/she must unsubscribe from CRIPTAN. In any case, the User shall be deemed to expressly accept such modifications or updates if he/she re-hires the services offered by CRIPTAN through the Platforms.

If accepted by the User, the new Contracting Conditions will fully replace the conditions in force up to that moment, starting to take effect in the new purchases contracted by the User, from the date of acceptance of the new Contracting Conditions.

The marking of the corresponding box in the contracting process, as well as the fact of following telematically all the steps of this one, supposes the express acceptance of the present Contracting Conditions on the part of the User, having full validity this signature. In this way, the User acknowledges being a person with sufficient capacity to assume the obligations arising from their actions through the Platforms, who has previously read and understands the content of these Terms and Conditions of Contract.

In any case, in order to contract the services available on the Platforms, the User must be of legal age (≥ eighteen (18) years) and have full legal capacity to enter into contracts.

When the User represents a legal entity, he/she accepts and declares that he/she has powers of representation and that the acts performed on the Platforms shall be attributable to the represented legal entity.

Certain services offered through the Platforms may be subject to specific or additional contractual conditions, distinct from these Terms and Conditions. Such conditions shall be deemed incorporated by reference into this agreement, and their acceptance shall be an indispensable requirement for the use of the corresponding service, such acceptance being effected through the activation, contracting or effective use of the service in question.

Registration for access to contracting
In order to be able to invest with the cryptoassets available on the Platforms and contract the services, it is necessary that the User previously registers on the Platforms. In this regard, the User must fill in the registration form with personal information that must be truthful and up to date. After completing the form, the User must accept the Privacy Policy of the Platforms and the Legal Notice.

The access password entered must be kept by the Users in a safe place. Once registered, the User may change his/her password using the “Forgot your password?” link.

In case you detect any misuse of your registration information (ID and password), please contact CRIPTAN immediately by e-mail.

Use of the platforms
The website www.criptan.com and the mobile application provide Users with access to a multitude of information, services, content, programs or data (“Content” and/or “Services”) belonging to CRIPTAN or its licensors. The Platforms make it possible to buy, sell, hold, use or send cryptoassets.

The User may register for free on the Platforms by filling in the corresponding questionnaires and forms with the required information, including name, address, e-mail address and the information required in compliance with the regulations on money laundering and terrorist financing. Once received, the User must confirm it by clicking on the link/button available in said email to verify his/her account. Once this action has been carried out, CRIPTAN will ask the User for a valid telephone number. Once the phone number is provided, the User will receive an SMS code to the registered phone number as a method of authentication. The User must choose a private and unique password for his/her account, being the User responsible for any loss, damage or improper use of his/her account if he/she discloses his/her password to third parties.

The User assumes responsibility for the use of the Platforms and the registration indicated in the previous section. In such registration, the User shall be responsible for providing truthful and lawful information. As a consequence of such registration, the User shall provide a password, for which he/she shall be responsible, and undertakes to make diligent and confidential use of it. The User undertakes to make appropriate use of the Content and Services that CRIPTAN offers through the Platforms and, by way of example but not limited to, not to use them in order to (i) engage in activities that are illicit, illegal or contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic or terrorist nature or that violates human rights; (iii) cause damage to the physical and logical systems of CRIPTAN, the Platforms, its suppliers or third parties, introduce or disseminate computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage; (iv) attempt to access and, if applicable, use the e-mail accounts of other Users and modify or manipulate their messages.

User Identification
The acquisition of User status requires prior identification in accordance with the requirements established by Law 10/2010, of April 28, 2010, on the prevention of money laundering and terrorist financing (hereinafter “LPBC”).

The information requested may consist of, among others, the cell phone number and amount of the transaction, the name and surname, the user name and password, the e-mail address, the security code sent to the e-mail or security code required for double authentication, the profession and date of birth, as well as other possible data or information required depending on the type of transaction selected by the user. The type of user will also determine the information to be requested depending on whether it is a natural or legal person, requiring information such as ID card, residence card, foreign identity card or passport, invoices, videoconference, deeds, shareholding structure, accreditation of business activity, etc., in application of the provisions of the LPBC and other applicable legislation if deemed appropriate.

Depending on the service and the economic thresholds of the operations to be performed by the user, different levels of information will be requested, in order to allow services with more functionalities and higher economic thresholds in the operations to be performed by the end user.

In this way, the User will not be able to effectively access any of the services offered by CRIPTAN until the identification process described above is completed.

Disclaimer of warranties and liability
CRIPTAN reserves the right to interrupt access to and use of the Platforms at any time and without prior notice, whether for technical, security, control, maintenance, power failure or any other justified cause. Consequently, CRIPTAN does not guarantee the reliability, availability or continuity of the Platforms, of the Services or of the Content hosted therein, so that the use of the same by Users is carried out at their own risk, without CRIPTAN being liable in this regard at any time.

Furthermore, CRIPTAN assumes no liability whatsoever arising from, including but not limited to:
– The use that Users make of the materials available on the Platforms, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the contents of the website itself or of third party portals.
– For possible damages to Users caused by normal or abnormal functioning of the search tools, the organization or location of the contents and/or access to the Services and, in general, for errors or problems generated in the development or instrumentation of the technical elements that make up the service.
– Of the contents of those pages to which Users may access from links included in the Platforms.
– The acts or omissions of third parties, regardless of whether these third parties may be contractually bound to CRIPTAN.

Similarly, CRIPTAN excludes any liability for damages of any kind that may be due to the presence of viruses or the presence of other harmful elements in the contents that may cause alterations in computer systems as well as in the documents or systems stored therein, so that CRIPTAN shall not be liable in any case when they occur:
– Errors or delays in the access to the services by the User when entering his/her data in the corresponding form or any anomaly that may arise when these incidents are due to problems in the Internet network, fortuitous events or force majeure and any other unforeseeable contingency beyond the good faith of CRIPTAN.
– Failures or incidents that may occur in communications, deletion or incomplete transmissions, so there is no guarantee that the Platform Services will be constantly operational.
– Errors or damages caused to the Platforms due to a deficient and/or bad faith use of the Services or contents by the User.
– Non-operability or problems with the email address provided by the user to send the requested information, or with the mobile telephone networks or CRIPTAN’s suppliers, regarding the reception of SMS messages.

In any case, CRIPTAN undertakes to solve any problems that may arise and to offer all necessary support to the User to reach a quick and satisfactory solution in the event of any incident.

Notifications
With your consent, we send push notifications to your mobile device to provide information about cryptocurrency price changes, updates to the Services, promotional communications and other related messages. You can turn off push notifications by changing your notification settings through your mobile device.

Territorial scope
All the services offered through the Platforms are only available to persons with Spanish nationality or legal residence in European Union countries. However, persons residing in other countries may be CRIPTAN Users and access those services permitted by the applicable regulations, provided that they have previously passed the KYC process.

Electronic Contracting
In accordance with the provisions of Article 23 of Law 34/2002, of July 11, 2002, on information society services and electronic commerce, contracts entered into electronically shall produce all the effects provided for by the legal system, when the consent and other requirements necessary for their validity are met.

In any case, the electronic medium containing these Terms and Conditions of Business concluded by electronic means shall be admissible as documentary evidence in the event of a dispute between the parties.

Similarly, and in accordance with the provisions of Article 27 of Law 34/2002, of Services of the Information Society and Electronic Commerce, is made available to Users, prior to the start of the recruitment procedure, all information relating to it, which will only apply in the event that the User decides to proceed with the recruitment through any service.

Preliminary information
These Terms and Conditions are freely available to all Users of the Platforms.

Access to the contracting process is completely free of charge, without any additional associated costs other than those derived from the availability of Internet connection and technological means necessary for access by the User.

The services offered by CRIPTAN are described in the Platforms and in these Terms and Conditions, not including any issues that have not been expressly indicated.

The contract between CRIPTAN and the User is understood to be perfected from the moment the User completes the contracting procedure by clicking on the button “I have read and accept the present Terms and Conditions of Contract and the Privacy Policy “It is understood that following all the phases of the electronic contracting procedure and the inclusion of all the requested data implies, together with the ticking of the corresponding box related to the acceptance of the Contracting Conditions.

CRIPTAN, as a provider of an information society service, shall file the electronic document formalizing this contract. This electronic document will be accessible to the User through the link that will be provided by e-mail, from where he/she can download and print it and where the present Terms and Conditions of Contract will be included.

CRIPTAN will introduce adequate and sufficient technical means to identify and correct technical errors in the management of information as soon as it is under its responsibility.

It is necessary for the User to provide his/her National Identity Document to verify his/her identity prior to contracting or carrying out any operation on the Platforms.

The language in which the contracting procedure shall be carried out and in which this contract is formalized shall be, unless otherwise indicated, Spanish.

Services and contracting process
The User, after registration, will be able to contract, by accessing his/her account with the username and password established, the following services through the Platforms (“Services“):

– Acquisition of crypto-assets:
The User shall have the possibility of acquiring crypto-assets in order to:
1. Use them within the Savings+ system

The User may allocate the crypto-assets acquired through the Platforms to the Savings+ system, a service provided by Criptan Global S.A., an entity separate and independent from CRIPTAN TRADE, S.L. The Savings+ system is governed by specific terms and conditions, different and independent from these Terms and Conditions, which are expressly deemed incorporated by reference into this document. The activation, use or allocation of crypto-assets to the Savings+ system shall imply the express, full and unconditional acceptance of the corresponding terms and conditions of said system, which shall be permanently available for consultation through the Platforms or at the following link: https://criptan.com/terminos-y-condiciones-earn/ under the “Savings+” dropdown.

2. Use them in any of the Earn systems available on the Platforms —which shall be governed by their corresponding terms and conditions—.
3. Sell them in exchange for fiat currency or exchange them for other crypto-assets or for units in the Criptan Cestas product.
4. Send them to an address outside the Platforms.

The acquisition and sale value of crypto-assets may fluctuate from time to time. Such value will be reflected in the currency chosen by the User from those available on the Platforms. This transaction shall be subject to the acquisition or sale value of the cryptocurrency established at each moment on the Platforms.

In order to purchase cryptoassets, the User shall select the “Buy” or “Sell” option on the Platforms for one of the available cryptoassets.

For the acquisition of cryptoassets, the User shall select the desired payment method. The User may choose to pay with his/her balance deposited on the Platforms or by debit or credit card.

After payment, the User will be able to see the record of the transaction in the history of the Platforms and will have crypto-assets available on the Platforms.

In the case of payment by card, the User will be redirected to an authorised payment service provider to process the charge. Within the card payment provider’s environment, the User must complete a form with the requested information and carry out the appropriate verification procedures. The payment will be processed in the default currency set by the banking institution, which shall be responsible for any additional charges applied in respect of exchange rates. Once the card charge has been processed, the User will be able to view the purchase record in the Platforms’ transaction history and the crypto-assets will be available to them on the Platforms.

In addition, in both cases the User will receive a confirmation email about the operation, which will consist of a summary of the same. This email will describe the characteristics of the Service contracted by the User, serving this document as accreditation for any type of claim. In case you do not receive such e-mail, please check your “junk mail” or “spam” folder and, if you do not find it in that section, please inform us, through the contact details included in the corresponding information section of these Terms and Conditions of Contract, as soon as possible so that we can solve the problem.

Payment may be made by credit or debit card, with the cost of the bank account varying according to the bank and the date of the transaction.

– Transfer (sending and receiving) of cryptoassets:
The User may send and receive cryptoassets from its digital wallet and may also send and receive cryptoassets from digital wallets external to CRIPTAN.

Once the operation of sending or receiving cryptoassets has been carried out, the User will see a confirmation screen and will receive an e-mail with the details of the transaction. Said e-mail will describe the characteristics of the Service contracted by the User, serving this document as accreditation for any type of claim. In case of not receiving this e-mail, the User should check his “junk mail” or “spam” folder and, if not found in that section, please inform us, through the contact details included in the corresponding information section of this document, as soon as possible so that we can solve the problem.

Likewise, the transaction may be viewed in the transaction history within the Platforms, where the date and time of purchase and the details of the transaction will be displayed.

In the case of receiving such cryptoassets, the User must have registered and therefore have an account.

– Fiat balance in the Platforms’ wallet (Custody Account):
The User will have the possibility to have a wallet with a balance in euros within the Platforms. Such balance may be used by the User to acquire cryptoassets on the Platforms. Likewise, such wallet will be the place to receive and store euros in case of sale of cryptoassets.

The fiat wallet of the Platforms allows Users to deposit and withdraw their balance in Euros.

In order to deposit funds in the wallet of the Platforms, the User must proceed to make a money transfer from his/her bank account by copying the CRIPTAN bank details that are available on the Platforms themselves. In this regard and for the transfer to be successful, the holder of the bank account from which the funds will be received must match the information of the identification document provided by the User at the time of registration and identification.

The availability of the balance in the wallet will depend on the time and type of transfer used by the User from his/her bank. On the Platforms, the User will be able to find information on the approximate times of availability of the balance in the wallet depending on the modalities used. In this regard, CRIPTAN aims and will make every effort to ensure that the User has the availability of his/her wallet balance as soon as possible.

The balance available in the wallet may be withdrawn by the User at any time. To do so, he/she must access his/her wallet and choose the Withdraw option. Next, the User must select the amount of balance to be withdrawn and the destination account where the User wants to receive the balance. Once the User has completed the above steps, he/she must click on the “Start sending” button and confirm the sending by entering a numerical code that the User will receive by SMS.

In the cases of deposit and withdrawal of funds from the wallet, the User will receive a receipt of the operation by email. This email will describe the characteristics of the Service contracted by the User, and this document will serve as proof for any type of claim. In case you do not receive such e-mail, please check your “junk mail” or “spam” folder and, if you do not find it in that section, please inform us, through the contact details included in the corresponding information section of these Terms and Conditions, as soon as possible so that we can solve the problem.

Likewise, the User will be able to access the transaction history within the Platforms, where he/she will be able to visualize all the deposits and withdrawals of the wallet in euros.

– Cryptocurrency Deposit in Digital Wallet (Custody Account):
The User may make use of the digital wallet function available on the Platforms to deposit the purchased, received or transformed crypto-assets for the period of time he/she deems appropriate. Once the option to deposit the crypto-assets in the digital wallet is confirmed, a confirmation screen will appear and the User will be notified via email of the transaction carried out along with the date, time and other relevant details, which can also be viewed within the Platform in its transaction history.

The ownership of the cryptoassets deposited in the digital wallet corresponds to the account holder User, and in that sense he/she may withdraw, send, sell or operate with his/her cryptoassets.

Whenever the symbol ($) is used, both in the digital wallet and in any part of the Platforms, reference will be made to USDC, this being the logo of the aforementioned cryptocurrency. Whenever the symbol (€) is used, both in the digital wallet and in any part of the Platforms, reference will be made to EURC, this being the logo of the aforementioned cryptocurrency.

– Prices:
The current price of the Services offered by CRIPTAN will be indicated at all times through the section “Commissions and prices” in the Platforms next to their description, being these of public access and being able to visualize them at any time.

The prices of bitcoins and other cryptoassets offered on the Platforms are represented in EUROS (EUR). The purchase and sale of virtual currencies is not subject to VAT, however, the tax obligations that the transactions ordered may generate are the sole responsibility of the User.

If the User’s credit/debit card is not denominated in EUROS, the exchange rate will be applied by the User’s bank according to the exchange rate established at its sole discretion, CRIPTAN not being liable.

In any case, all these amounts will be shown to the User in an itemized form during the contracting process.

– Subscription and invoicing:
Once the User has contracted the Services and paid the corresponding payment through any of the payment methods made available to Users by CRIPTAN, an e-mail will be sent to the User containing all the information related to the contracted Services.

In any case, the payment of economic amounts by means of debit or credit cards will be made through the Platforms by a duly authorized external financial entity, which in any case will be hosted on a platform under SSL secure protocol.

In any case, the acquisition of the cryptoassets will only be effective when CRIPTAN receives confirmation of payment from the payment services entity. If the transaction is for any reason denied by such entity, or if the full amount corresponding to the amount of the contracted Services (including surcharges for management costs and bank transfer fees) is not provided, the contracted Service will be suspended or cancelled, informing the User that the acquisition has not been concluded.

Price of cryptoassets
The acquisition or sale of cryptoassets through the Platforms are subject to the price marked for each of them. Said price includes the applicable fees and commissions, if any, and is constantly updated, without prejudice to the fees and commissions applicable by third parties other than CRIPTAN, as detailed in these Terms and Conditions. However, we inform you that it is not possible to guarantee the purchase or sale of digital currencies at a specific price or at a specific time.

The exchange rate applied by CRIPTAN in the exchange of cryptoassets will always appear in the step prior to the completion of the purchase. This exchange rate is different from the one your bank may apply when performing a transaction in a currency foreign to the Euro, for which CRIPTAN is not responsible.

Fees applicable to the contracting of services and the use of certain means of payment
The commissions, if any, applicable to the Services offered on the Platforms will be indicated in the section of the website “Commissions and Prices” as concepts already included in the final price displayed by the User on the Platforms. This fee may be modified by CRIPTAN at any time at its sole discretion, being directly modified in the price of acquisition or sale of the cryptoassets available. When CRIPTAN modifies the established prices it will not affect previously processed acquisitions or sales. In any case, when required by the applicable legislation, CRIPTAN will notify through the notification system of the App as well as in the section “prices and commissions” the eventual modifications on expenses and commissions, which will be reflected in the acquisition or sale price of the cryptoassets.

Certain Services offered on the Platforms may be subject to commissions unrelated to CRIPTAN, such as fees or commissions for the use of certain means of payment or for any other reason or motive established by the banking entities of the Users themselves.

Payment Methods
The payment methods available on the Platforms for the acquisition of cryptoassets or for the increase of balance in Euros on the Platforms are (i) money transfers through banking entities belonging to the European Union or use of credit or debit card.

In any case, CRIPTAN will use an entity, with the due administrative authorization, that enables a secure channel with encryption of the payment data. CRIPTAN will not keep in its files the information concerning the data of the cards used.

When using a debit/credit card as a payment method, the User confirms that the card used is his or her own or has been duly authorized by the owner of the card for use as set forth in the terms of use of the payment gateway.

In relation to the conditions of use of the payment gateway, credit/debit card transactions will be subject to a security and validation check by the card issuer or the payment gateway. In the event that the card issuer or payment gateway denies the transaction, CRIPTAN shall not be liable for delays or cancellations of the contracted Services.

Likewise, the Services contracted by credit or debit card imply the payment of an additional fee of 0.95%, corresponding to the expenses derived from the fees of the payment and credit service entities.

“Card tokenization allows the User to save a payment method on the Cryptan platform in the purchase process. In this way, the User will not need to re-enter the transactional data when making future purchases.

To tokenize a card, it is necessary that the User has saved the card data with current, complete and accurate information. This can be done when making a payment with any of the cards accepted by the platform.

To save your card information the User must accept the Terms and Conditions and the applicable Privacy and Cookie Policy. By accepting the Terms and Conditions to tokenize a card, the User allows purchases made through this feature to be charged to the associated card.

Criptan does not capture or store bank card data, as it relies on a payment service provider (hereinafter, “PAYNOPAIN“) that complies with PCI DSS regulations to capture and store such data in compliance with all current security regulations.”

Confirmation of services
Requests for Services made by Users are subject to (i) their acceptance by CRIPTAN, (ii) Users’ compliance with and acceptance of these Terms and Conditions of Contract, and (iii) to the availability of the market.

CRIPTAN reserves the right not to accept the transaction in the event that (i) the User’s payment information is not approved, (ii) any other type of incident relating to the Terms of Use of the Platforms is detected, or that (iii) the User’s account has been classified with a high risk in terms of Money Laundering.

When Users contract a Service through the Platforms, CRIPTAN may send them a confirmation email containing details of the transaction. Upon receipt of such email, the User must verify that the details of such confirmation email are correct as soon as possible and keep a copy for his/her records.

Errors and cancellations
In the event of an error, CRIPTAN reserves the right to correct the error and revise the Services provided accordingly. In such revisions, CRIPTAN may proceed to charge the correct price or cancel the transaction and refund any amount charged.

CRIPTAN may cancel the transaction in the event of insufficient funds. In this case, it is the User who is responsible for having sufficient funds to carry out the transaction and assumes the possible additional costs that his bank or payment provider may apply in case of insufficient funds.

In the event of a transfer in Euros (€) or Dollars ($) from an account of which the Criptan user is neither the holder nor co-holder, the transfer will be returned, and the withdrawal fee shall apply.

Non-existence of the right of withdrawal.
Transactions, acquisitions or sales made on the Platforms do not enjoy the right of withdrawal according to the provisions of article 103 b) of the General Law for the Defense of Consumers and Users, since the price of cryptoassets depends on market fluctuations, a situation that CRIPTAN cannot control during the withdrawal period.

Promotional Coupons
Criptan makes available to certain Users promotional codes that can be redeemed in order to receive discounts on the commissions applied by Criptan.

Criptan reserves the right to modify the rights associated with such coupons at any time.

Referral program
Users will be able to enjoy the referral programs that Criptan offers at any time on the Platforms. Criptan reserves the right to modify or remove the referral program at any time.

In those cases in which a User has referred another User without having completed the complete referral program between them (for example, in case of referring a User without having made a purchase or sale of cryptocurrencies) and in that period the Criptan referral program has been modified, the new program will be automatically applied.

Unsubscribe from the platform
Users may unsubscribe from the Platforms. In order to unsubscribe from the Platforms, Users must withdraw the accumulated balance in their Criptan account, leaving the balance at zero, which causes the following cases that Users must evaluate when unsubscribing:
– If the balance in the User’s account is equal to zero, and the User so requests, the account will be terminated.
– If the balance in the User’s account is not equal to zero, it must be withdrawn and the User’s cancellation will be processed.
– In the event that the User could not withdraw his balance from the account, for not exceeding in any of his wallets the limit of TEN EUROS (10 €), he may decide to give up the balance accumulated in the wallets that do not exceed the limit, thus proceeding to the processing of the cancellation of the Platform. If the User does not decide to opt for this option, the cancellation of the User will not be processed until one of the conditions described above is met.

Customer Support
CRIPTAN, as the entity responsible for the Platforms and in charge of the commercialisation of the Services offered through them, makes available to Users a customer support service, through which due attention will be given to all enquiries, complaints and suggestions raised in connection with the contracting of any of the Services.

Specifically, the contact methods made available to Users are as follows:
– E-mail: [email protected]

CRIPTAN shall respond to complaints or queries received as soon as possible, which in no case shall exceed a period of one (1) month from the date on which the User submitted the complaint or query.

Likewise, for any problem deriving from the operation carried out, or to try to rectify an operation error, the Client may contact CRIPTAN through the following telephone number: +34 625 82 17 47 or wait for CRIPTAN to contact the User through the Application, CRIPTAN account or the personal data provided, implementing the protocol set forth in the previous points of this document.

Modification of the Terms and Conditions
CRIPTAN may revise and modify these Terms and Conditions at any time.

Users will be subject to the policies and conditions in force at the time they use any of the Platforms for each transaction, unless, by law or decision of government agencies, CRIPTAN must make retroactive changes to such policies, Terms and Conditions of Contract or Privacy Policy in which case, the possible changes will also affect the orders you have previously placed.

In this regard, CRIPTAN may modify these Terms and Conditions at any time, the applicable version at any time being the one published on the Platforms. In the event of a substantial modification of the Terms and Conditions, CRIPTAN undertakes to inform Users of such changes. Users also undertake to periodically consult these Terms and Conditions of Contract to be aware of the conditions applicable at any given time.

Personal Data Protection
In accordance with the provisions of the General Regulation on Personal Data Protection and other applicable regulations on the subject, CRIPTAN informs Users that the personal data provided through the Platforms or by sending emails, will be processed by CRIPTAN as data controller in accordance with the provisions of the Privacy Policy which must be accepted together with the Terms of Use at the time of registration.

Likewise, CRIPTAN informs USERS that the acquisition or sale of bitcoins and other cryptoassets can be recorded in a Blockchain or public blockchain. Public blockchains operate like ledgers, intended to immutably record transactions on computer system networks. Many of these public blockchains allow forensic analysis that can lead to de-anonymization and inadvertent disclosure of private financial information, especially when blockchain data is combined with other data.

Since blockchains are decentralized or third-party networks that are not controlled or operated by CRIPTAN, CRIPTAN may not delete, modify or alter, if any, personal data hosted on such networks.

Responsibility of users
The Users undertake to comply with their legal and contractual obligations generated by virtue of the present Terms and Conditions. If the User fails to comply with any of its obligations or hinders the other party’s compliance with its obligations, the other party shall be entitled to claim compensation for damages caused, both for consequential damages and lost profits.

The Users shall be liable for the infringements in which they have personally incurred, and the other party shall be indemnified against any error, fault or negligence not attributable to it, and against any damage arising from such infringements or errors attributable to the other contracting party.

It shall be contrary to these Terms and Conditions and shall be considered unlawful to use the Platforms to buy, sell or exchange cryptoassets in an unusual manner and/or in larger quantities than usual if the exchange rate of such purchase, sale or exchange varies by more than 2% of the actual quotation of such price as indicated on platforms such as CoinMarketCap or Cripto.com. In the event that a User engages in such unlawful use, CRIPTAN may withhold and block the funds or cryptoassets that the User has acquired in breach of the provisions of this paragraph.

CRIPTAN shall use all commercially and technically available efforts to keep the Services offered through the Platforms available.

Force majeure
CRIPTAN shall not be liable for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond the reasonable control of CRIPTAN (“. Cause of Force Majeure“). Force Majeure Causes shall include any act, event, failure to exercise, omission or accident beyond the reasonable control of CRIPTAN and among others, by way of example, the following:
– Strikes, lockouts or other industrial action.
– Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) Threat or preparation for war.
– Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
– Impossibility of using trains, ships, airplanes, motor transport or other means of transportation, public or private.
– Inability to use public or private telecommunications systems.
– Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It shall be understood that the obligations shall be suspended during the period in which the Cause of Force Majeure continues, and CRIPTAN shall have an extension in the term to fulfill such obligations for a period of time equal to the duration of the Cause of Force Majeure. CRIPTAN shall use all reasonable means to bring the Force Majeure Cause to an end or to find a solution that allows the obligations to be fulfilled despite the Force Majeure Cause.

Integrity
These Terms and Conditions and any document expressly referred to herein constitute the entire agreement between the User and CRIPTAN in relation to the subject matter hereof and supersede any other prior covenant, agreement or promise made between the Users and CRIPTAN orally or in writing.

The User and CRIPTAN acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two parties prior to the contract, except for what is expressly mentioned in these Terms and Conditions.

Neither the User nor CRIPTAN has any remedy for any misrepresentation made by the other party, oral or written, prior to the date of a contract (unless such misrepresentation was made fraudulently) and the only remedy available to the other party is for breach of contract in accordance with the provisions of these Conditions.

If any of these Terms and Conditions are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of nullity.

Safeguard
All clauses or terms of these Terms and Conditions must be interpreted independently and autonomously, not being affected the rest of the stipulations in the event that one of them has been declared null and void by a court judgment, final arbitration resolution or administrative decision or act. The affected clause or clauses shall be replaced by another or others that preserve the effects pursued by the Terms and Conditions.

Jurisdiction and applicable law
The transaction is understood to have been carried out in Spanish territory, and therefore, for any interpretative or litigious issues that may arise, Spanish law shall apply.

In case of dispute, for customers operating outside the framework of their professional or business activity, both parties agree to submit to the jurisdiction of the Courts and Tribunals of the Consumer’s domicile, waiving any other jurisdiction that may correspond to them.

In case of controversy, for customers operating within the framework of their professional or business activity, both parties agree to submit to the jurisdiction of the Courts and Tribunals of Valencia, waiving any other jurisdiction that may correspond to them.

Finally, we remind customers that, in the event that they wish to file a complaint due to any incident in the contractual relationship, they can file the appropriate complaint by filling out the following form electronic form.

Last updated: January 9, 2026

CRIPTAN TRADE S.L. es una empresa registrada en Banco de España con el número D646 para servicios de custodia y compraventa de activos digitales, la inscripción en este registro no implica aprobación o verificación alguna de la actividad realizada por los proveedores de servicios de cambio de moneda virtual por moneda fiduciaria y de custodia de monederos electrónicos por parte del Banco de España.
Criptan utiliza tecnología robusta y probada a lo largo de los años para la custodia de los criptoactivos de sus clientes. La mayoría de los fondos (+80%) se guardan en monederos multifirma ultra-frios que requieren la colaboración de varios empleados distintos, localizados en lugares geográficamente dispersos, para poder mover los fondos. El resto de fondos, custodiados en monederos fríos, templados y calientes, así como con los proveedores de liquidez con los que trabaja Criptan, también requieren la colaboración de diferentes personas dentro del equipo de Criptan. Ninguna criptomoneda puede transferirse por ninguna persona de forma individual. Las claves de recuperación de dichos monederos se guardan en cajas de seguridad con seguridad física.